Shipping Policy for Premier Fireplace Solutions

Effective Date: January 11, 2025
Website: https://premierfireplacesolutions.com
Address: 15851 33rd St NW, Fairview, Montana, United States
Phone: (701) 744-3603
Email: info@premierfireplacesolutions.com

Introduction

Premier Fireplace Solutions strives to provide fast and reliable shipping for all orders. This Shipping Policy outlines the available shipping options, costs, delivery timeframes, and other important details related to your order shipment. By placing an order, you agree to the terms of this policy.

1. Shipping Options

a. Domestic Shipping

We offer the following shipping methods for orders within the United States:

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for orders placed before 2 PM EST.

b. International Shipping

  • We offer international shipping to select countries. Delivery times and costs vary depending on the destination and customs processing.
  • International customers are responsible for paying any customs duties, taxes, or other fees imposed by their respective countries. These charges are not included in the order total and must be paid by the customer upon delivery.

2. Shipping Costs

a. Domestic Shipping

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • Free Standard Shipping is available for orders over $100 within the United States (certain conditions apply).

b. International Shipping

  • Shipping costs for international orders will be calculated during checkout based on the destination and shipping method selected.

3. Order Processing

a. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

b. Order Confirmation

  • Once your order is processed and shipped, you will receive a confirmation email with tracking information.

4. Delivery Timeframes

a. Estimated Delivery

  • Delivery times depend on the shipping method and destination.
  • While we strive to meet estimated delivery times, delays caused by shipping carriers, customs processing, or unforeseen circumstances (e.g., weather) may occur.

b. Tracking Information

  • After your order has been shipped, we will send tracking details via email so you can monitor the progress of your shipment.

5. Address Accuracy

  • It is the customer’s responsibility to provide accurate and complete shipping addresses.
  • Premier Fireplace Solutions is not responsible for delays, lost shipments, or additional fees caused by incorrect or incomplete shipping information.

6. Lost or Delayed Shipments

a. Reporting Issues

  • If your shipment is lost or delayed, please contact us within 7 days of the expected delivery date.
  • Provide your order number and tracking information to assist with resolving the issue.

b. Resolution Options

  • Depending on the circumstances, we may offer a replacement, refund, or store credit for lost or delayed shipments.

7. Damaged or Incorrect Items

a. Reporting Damages

  • If your order arrives damaged, please notify us within 48 hours of receiving the product.
  • Include photos of the damaged product and packaging to facilitate the evaluation of your return or exchange request.

b. Incorrect Items

  • If you receive an incorrect item, please contact us immediately at info@premierfireplacesolutions.com.
  • We will provide a prepaid return label and ship the correct item to you as soon as possible.

8. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or regions where shipping is restricted by law.
  • Certain items may have shipping limitations due to size, weight, or other restrictions.

9. Returns and Refunds

For more information on returning items, please refer to our Refund and Returns Policy.

10. Changes to This Shipping Policy

Premier Fireplace Solutions reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and significant changes will be communicated directly to customers.

11. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us: